Digital Products:
- For digital products such as online courses or downloadable content, cancellation requests can be made within 14 days of the purchase date.
- To request cancellation, please contact our customer support team at info@luminalearnings.com with your order details.
- Once the cancellation request is received and approved, we will process the cancellation and provide confirmation to you via email.
Refund Policy:
- Refunds for digital products will be provided if the cancellation request is made within 14 days of the purchase date.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to 7 business days for the refund to reflect in your account, depending on your financial institution.
Exceptions:
- Refunds will not be provided for digital products if more than 14 days have passed since the purchase date.
Contact Us: If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact our customer support team at info@luminalearnings.com. We are here to assist you and ensure your satisfaction with our products and services.